5 tips to create a more buyer centric sales process
In today's market, buyers are more likely to be looking for a quick, easy way to find the right software for their business. This means that your sales process needs to be fast, efficient, and customer-focused.
In this article, we'll discuss five tips for selling B2B software in today's market that's focused on buyer centricity.
The buyer-centric selling model is based on the idea that customers are the lifeblood of any business. Satisfied customers are more likely to return, recommend your business to others, and be more forgiving of occasional mistakes.
1. Use a Sales Process that Fits your Buyers
There is no one-size-fits-all sales process. What works for one company might not work for another. It's important to tailor your sales process to fit the needs of your buyers.
Start by understanding what your buyers want and need. What are their pain points? What are their goals? What are their priorities?
Then, create a sales process that meets the needs of your buyers. Make sure your process is clear and easy to follow, and that it provides value to your buyers.
2. Don't focus on features! Focus on benefits
Some companies make the mistake of focusing too much on features when creating their content. While features are important, they're not as important as benefits. Your customers don't care about the fact that your product has a certain feature – they care about what that feature can do for them.
For example, if you're selling a product that has a long battery life, don't focus on the battery life itself. Instead, focus on the benefits of a long battery life. Tell your customers how they'll be able to use their product
3. Actually spend time understanding your customers
In order to be successful with this sales model, it's essential to have a deep understanding of your customers' needs and priorities. You also need to be able to communicate effectively with customers, build trust, and provide value.
4. Play the long game
When you play the long game with customers, it helps you to be more open and communicative. It encourages trust and vulnerability so that your customers can be open with you about their problems. It allows for deeper connection and understanding. And finally, it fosters a sense of mutual respect. When your customers know that you have their best interests in mind, you are going to have much stronger LTV (Life time value) for the products and services that you sell.
5. Spend time creating a buyers guide
Creating a buyers guide helps your buyers know that you are selling on their terms.
Kickstart any project by outlining the key topics you wanted to cover, such as the benefits of your products, how they work and what to expect from them. Then, outline the structure of the guide and began drafting the content.
Here's a structure that we recommend from a buyer's guide:
- An explanation of which pain points each product solves
- Context to why prospects may have come across that pain point
- General features of the product (Try to explain these from the perspective of your customer!)
- Competitor alternatives and how they may not solve the pain points your customer has
- What makes your products a more viable option for solving those pain points
- How can they get started?
- A link where the prospect can read independent reviews, testimonials, and other information about how to be more successful with your product